Frequently Asked Questions
Wondering what is Carhops? Not sure how our valuation process works?
We cover everything from A to Z on how our service works, the car valuation process, the booking procedure and any common questions in this Frequently Asked Questions section.
How Can We Help?
Carhops Buying Service
There’s no fee to sell to Carhops. Valuation, pick-up, inspection are at our expense. Selling with Carhops is simple, and is a total convenience!
If there are any differences with the details you provided, we may have to change our valuation. it depends on the severity of the condition.
Ultimately, our goal is to honour the valuation we’ve provided you to give you the best experience selling your car.
Carhops pride itself on quick and easy transactions. That is why, we’ve teamed up with ANZ bank to provide business electronic funds transfer (“EFT”) services direct to our sellers’ accounts.
After the vehicle transaction has been completed, your EFT payment will be processed by our accounts team. Funds could be reflected in your account within as little as 2 hours.
Your Car Valuation
We strive to simplify our valuation process to make sure you’re only required to provide as few details as possible, while ensuring we’re able to provide you with an accurate valuation.
Before starting your online valuation, please make sure you have the following information;
- Reg number
- Mileage
- Full name
- Email address
- Telephone number
- Exterior and interior condition
Booking An Inspection
- Your driver license
- Your up-to-date payout letter (if there is outstanding finance)
- Letter of authority (if you are selling on behalf of someone else)
Our team strives to make the process as seamless and quick as possible. As of today, our inspection takes 15 – 20 mins.
We could come to you or you could drop your car off at our location / our network of workshops near your area.
Upon agreeing to sell for the valuation provided, our team willl be able to assist with your booking.