Frequently Asked Questions

Wondering what is Carhops? Not sure how our valuation process works?

We cover everything from A to Z on how our service works, the car valuation process, the booking procedure and any common questions in this Frequently Asked Questions section.

How Can We Help?

Carhops Buying Service

There’s no fee to sell to Carhops. Valuation, pick-up, inspection are at our expense. Selling with Carhops is simple, and is a total convenience!

If there are any differences with the details you provided, we may have to change our valuation. it depends on the severity of the condition.

Ultimately, our goal is to honour the valuation we’ve provided you to give you the best experience selling your car.

Carhops pride itself on quick and easy transactions. That is why, we’ve teamed up with ANZ bank to provide business electronic funds transfer (“EFT”) services direct to our sellers’ accounts.

After the vehicle transaction has been completed, your EFT payment will be processed by our accounts team. Funds could be reflected in your account within as little as 2 hours.

Yes! Part of the convenience that we provide is, you don’t have to spend the money and time to get a roadworthy certificate for your car. We buy any car at its present condition.
Yes, we do in fact buy any cars regardless of the mileage. Before you send your car to the wreckers, come and get a valuation from us!

Your Car Valuation

Our valuation is based on the current supply, demand, and sold prices of the market. Provided that the details you’ve entered match the actual condition of the car, the online valuation will match what you will receive after your appointment.

We strive to simplify our valuation process to make sure you’re only required to provide as few details as possible, while ensuring we’re able to provide you with an accurate valuation.

Before starting your online valuation, please make sure you have the following information;

  • Reg number
  • Mileage
  • Full name
  • Email address
  • Telephone number
  • Exterior and interior condition
The completeness and quality of the service history provide buyer confidence, as it indicates how well a car is looked after, historical issues, and potential future issues with the car. A service history with a part, missing, or completed at a local garage pose a big risk, and therefore lower the resale value.
Although the optional extras or upgrades make a car look appealing, not all upgrades are a guaranteed increase in resale value. For example, Body Kits, LED headlamps, and other cosmetic additions are ones that don’t guarantee price enhancements.

Booking An Inspection

Upon your inspection, please remember to bring:
  • Your driver license
  • Your up-to-date payout letter (if there is outstanding finance)
  • Letter of authority (if you are selling on behalf of someone else)

Our team strives to make the process as seamless and quick as possible. As of today, our inspection takes 15 – 20 mins.

Our goal is to provide total convenience of you. There are options that will be presented to you.

We could come to you or you could drop your car off at our location / our network of workshops near your area.

Upon agreeing to sell for the valuation provided, our team willl be able to assist with your booking.